Refund policy

Refund & Returns Policy

Aura in Bloom

Handmade jewellery, crafted with care.

At Aura in Bloom, every piece is made with love, care and attention to detail. We want you to feel confident shopping with us, so please read our refund and returns policy below.

Returns

We accept returns on eligible items within 14 days of receiving your order.

To be eligible for a return, your item must be:

  • Unused and unworn
  • In its original condition
  • Returned in its original packaging
  • Approved by us before being sent back

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Earrings Policy

Due to hygiene and safety reasons, earrings are non-refundable and non-returnable.

This includes change of mind returns.

Earrings can only be returned or refunded if they are faulty, damaged, or incorrect.

Faulty or Damaged Items

Please inspect your order when it arrives.

If your item is faulty, damaged, or incorrect, contact us within 7 days of delivery with:

  • Your order number
  • A clear description of the issue
  • Photos of the item and packaging

Once reviewed, we may offer a replacement, repair, store credit, or refund, depending on the issue.

Refunds

Once your return is received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear in your account.

Original shipping costs are non-refundable unless the item is faulty or incorrect.

Change of Mind

We do not offer refunds or returns for change of mind on:

  • Earrings
  • Sale items
  • Custom or personalised pieces

Other eligible items may be returned within the return period, provided they meet our return conditions.

Australian Consumer Law

This policy does not limit your rights under Australian Consumer Law.

You are entitled to a replacement, repair, or refund if an item has a major fault or does not meet consumer guarantees.

Need Help?

Please contact us at:

aurainbloomau@gmail.com

Include your order number so we can assist you quickly.